Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you a naturally curious and analytical individual who enjoys solving problems and improving the way businesses work? Do you have a passion for technology, process improvement and working with people to deliver meaningful change?

We are looking for a Business Analyst – Business Transformation to join our Information Technology team and play a key role in supporting the organisation's digital transformation journey. In this role, you will work closely with stakeholders across the business to understand operational needs, analyse business processes, identify opportunities for improvement and help deliver technology-enabled solutions that enhance efficiency and customer service. 

Key Responsibilities:

• Analyse business processes and identify opportunities for improvement and automation.
• Gather, document and validate business and functional requirements.
• Facilitate workshops and meetings with business stakeholders.
• Support Business Process Reengineering (BPR) and digital transformation initiatives.
• Act as the link between business users and technical teams throughout project lifecycles.
• Assist with User Acceptance Testing (UAT) and solution implementation.
• Develop business process documentation, functional specifications and user guides.
• Support organisational change by helping users adopt new systems and processes.

 

What we're looking for:

• A Diploma or Bachelor's Degree in Business, Information Systems, Computer Science, Insurance, Finance or a related discipline.
• Strong analytical, organisational and interpersonal skills.
• Excellent written and verbal communication skills.
• Familiarity with business process analysis and documentation.
• Good working knowledge of Microsoft Office applications.
• Familiarity with database structures and an operating knowledge of SQL.
• A willingness to learn, adapt and contribute to continuous improvement initiatives.

 Previous experience in a similar role, knowledge of the insurance or financial services industry, experience with enterprise business applications, and familiarity with Agile methodologies and business analysis tools will be considered an asset. 

Why join us?

 This is an excellent opportunity to join an organisation that is investing in technology, innovation and business transformation. You will work on a variety of exciting projects, collaborate with colleagues across the business, and play an active role in driving process improvement and digital transformation.

As a financially secure company with a people-first culture, we are committed to helping our people grow. We offer comprehensive training, ongoing learning and career development opportunities, a supportive and collaborative work environment, and a range of employee wellbeing benefits, including reduced summer working hours and staff discounts.

 Whether you are looking to build your experience or take the next step in your career, we would love to hear from you. Apply today!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you passionate about technology and enjoy helping people get the best from IT? Do you thrive on solving technical problems and delivering excellent customer service?

We are looking for an enthusiastic and customer-focused IT Support Officer to join our Information Technology team. This is an exciting opportunity to work in a modern IT environment where you will play a key role in supporting business operations, maintaining our IT infrastructure, and contributing to ongoing technology and cybersecurity initiatives.

Key Responsibilities:

• Providing timely and professional technical support to end users.
• Troubleshooting and resolving hardware, software and business application issues.
• Installing, configuring and maintaining desktop computers, laptops, mobile devices and peripherals.
• Supporting Microsoft 365, Active Directory and other corporate IT systems.
• Assisting with network, Wi-Fi and connectivity support.
• Maintaining accurate IT asset records and technical documentation.
• Supporting IT infrastructure upgrades, technology rollouts and digital transformation projects.
• Assisting with cybersecurity initiatives and ensuring compliance with IT security policies.
• Delivering user training and promoting best practices in the effective and secure use of technology.
• Contributing to the continuous improvement of IT services and customer experience.

 

What we're looking for:

• A Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field.
• Experience in an IT Support, Help Desk or Desktop Support role.
• Good knowledge of Microsoft Windows, Microsoft 365 and Active Directory.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• A customer-first attitude with a genuine desire to help others.
• The ability to prioritise tasks and work effectively under pressure.
• A proactive approach and willingness to learn new technologies.

Professional certifications such as Microsoft, CompTIA or ITIL Foundation will be considered an asset.

Why join us?

• Work with modern technologies in a dynamic business environment.
• Participate in exciting IT and digital transformation projects.
• Develop your technical skills through continuous learning and professional development.
• Be part of a collaborative team that values innovation, service excellence and continuous improvement.
• Make a real impact by helping colleagues work more efficiently through technology

 

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking to recruit an organised and detail-oriented individual to join our Personal Lines Underwriting team on a full-time basis. 

Key Responsibilities:

• Deliver a consistently high standard of customer service across all channels, including face-to-face, email, and telephone interactions.
• Provide clear, tailored advice to customers on personal lines insurance products and services, ensuring their needs are fully understood and met.
• Process insurance quotations, policies and renewals efficiently while maintaining service quality.
• Liaise confidently with third parties/intermediaries to provide support and resolve issues.
• Ensure accurate handling and secure maintenance of customer documentation in line with regulatory and company requirements.
• Provide guidance to junior team members and take initiative to resolve client concerns.
• Ensure full compliance with market conduct rules, risk management policies, and internal procedures.

 

What we're looking for:

• At least two years’ experience within the insurance industry.
• Strong sense of ownership, responsibility, and integrity.
• Confident in dealing with a wide range of customer profiles and situations.
• Excellent customer service and relationship-building skills.
• Clear and professional communication skills in both English and Maltese

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service. 

Key Responsibilities:

• Warmly greet and assist visitors, ensuring a professional and friendly first impression.
• Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.
• Resolve queries directly whenever possible by using available tools, information, and system access.
• Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.
• Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.

 

What We’re Looking For:

• Excellent communication and interpersonal skills, with a professional and customer-centric attitude.
• A minimum of an A-Level standard of education.
• Insurance-related qualifications or experience are considered a strong asset.
• Fluency in both written and spoken English and Maltese.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience in a customer-facing or digital customer service role is considered beneficial.

 

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta. 

We are seeking a motivated Branch Senior Officer to play a key role in supporting and strengthening our branch operations. This position offers the opportunity to combine customer engagement, sales leadership, and operational excellence within a dynamic insurance environment, with the flexibility to support multiple branches as business needs require.

Key Responsibilities:

• Deliver a consistently high standard of customer service across all channels, including face-to-face, email, and telephone interactions.
• Provide clear, tailored advice to customers on insurance products and services, ensuring their needs are fully understood and met.
• Drive sales performance through cross-selling, product education, and proactive customer engagement.
• Process insurance quotations, policies, renewals, and claims efficiently while maintaining service quality.
• Ensure accurate handling and secure maintenance of customer documentation in line with regulatory and company requirements.
• Promote and uphold quality assurance (QA) and customer experience (CX) standards within the branch.
• Ensure full compliance with market conduct rules, risk management policies, and internal procedures.

 

What we're looking for:

• At least two years’ experience within the insurance industry.
• Strong sense of ownership, responsibility, and integrity.
• Confident in dealing with a wide range of customer profiles and situations.
• Excellent customer service and relationship-building skills.
• Clear and professional communication skills in both English and Maltese

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our customer-facing team as a Motor Claims Officer. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.

Key Responsibilities:

• Processing motor claims, collating detailed information and required documentation.
• Monitoring the progress of a claim and providing feedback to the customer.
• Processing surveys and bills related to the claims.
• Liaise with the team to determine liability and negotiate the terms of a claim.
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

 

What We’re Looking For:

• Have an advanced level of education.
• Possess a sense of responsibility, accountability, and ownership.
• Display excellent customer service skills.
• Be capable of communicating effectively in both English and Maltese.
• Experience within the local insurance industry and knowledge of the automotive sector is considered beneficial.

 

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.