Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.

Key Responsibilities:

• Warmly greet and assist visitors, ensuring a professional and friendly first impression.
• Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.
• Resolve queries directly whenever possible by using available tools, information, and system access.
• Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.
• Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.

 

What We’re Looking For:

• Excellent communication and interpersonal skills, with a professional and customer-centric attitude.
• A minimum of an A-Level standard of education.
• Insurance-related qualifications or experience are considered a strong asset.
• Fluency in both written and spoken English and Maltese.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience in a customer-facing or digital customer service role is considered beneficial.

 

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

 

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking to recruit a Branch Senior Officer to support our existing branches operations. The ideal candidate for this role will be required to perform the following main duties and responsibilities.

• Managing customer interactions across multiple channels (face-to-face, email, and phone), ensuring excellent service and prompt issue resolution.
• Responding to customer queries with clear explanations of insurance products and services, tailoring responses to individual needs.
• Supporting the expansion and strategic growth of the branch by identifying new opportunities for market penetration.
• Driving sales and business growth by promoting, cross-selling, and educating customers on all available insurance products.
• Contributing to sales forecasts and branch performance analysis to support business planning.
• Handling, processing, and safeguarding customer documentation in compliance with regulatory and company standards.
• Issuing insurance policies, quotations, renewals, and efficiently processing claims to maintain service excellence.
• Implementing and ensuring adherence to quality assurance (QA) and customer experience (CX) standards within the branch.
• Ensuring compliance with market conduct regulations, risk management policies, and company guidelines in all branch operations.
• Liaising with marketing to coordinate promotional activities within the branch.

 

Education & Experience:

• Holds a recognised insurance qualification or is currently in the process of obtaining one.
• A minimum of two years’ work experience in the insurance industry.

 

Skills:

• Sense of responsibility, accountability, and ownership.
• Ability to handle various customer types.
• Excellent customer service skills.
• Excellent communication skills in English & Maltese.

 

The right applicant will be offered a high-quality working environment, career development and learning opportunities, summer reduced hours, and a familial culture. Apply today and be part of our success story!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

As part of our continued growth, we are seeking to recruit a Motor Underwriting Officer to join our team. The selected candidate will be based at our Head Office, playing an important role in delivering efficient underwriting and customer service.

Key responsibilities:

• Provide professional assistance to customers across multiple channels, including face-to-face interactions, email, and telephone.
• Respond to customer enquiries by clearly explaining motor insurance products, terms, and services.
• Obtain, review, and process customer documentation in line with underwriting and regulatory requirements.
• Issue motor insurance quotations, policies, and renewals accurately and efficiently
• Support day-to-day underwriting and administrative operations within the department
• Provide operational support to branches as required.

 

What we're looking for:

• A minimum of one year experience within the local insurance industry.
• An insurance-related qualification or currently pursuing a recognised certification will be considered an asset.

• Strong sense of responsibility, accountability, and integrity.
• Ability to deal confidently with a wide range of customer profiles.
• Excellent customer service and interpersonal skills.
• Clear and effective communication skills in both English and Maltese.

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are looking to recruit an organised and detail-oriented individual to join our Health Insurance team on a full-time basis.

Key responsibilities:

• Provide administrative support for the processing and assessment of health insurance applications and claims.
• Assist clients by handling queries and delivering a high standard of customer service.
• Support sales staff and other teams with health insurance-related queries and administration.
• Carry out day-to-day administrative duties, including data entry, issuing documentation, and general office support.
• Maintain accurate and up-to-date records in line with company procedures.

 

What we're looking for:

• Previous experience in an administrative or office-based role.
• A minimum of A’ Level standard of education or equivalent.
• Proficient in Microsoft Office applications, particularly Word, Outlook, and Excel.
• Fluent in written and spoken English and Maltese.
• Well organised, detail-oriented, and able to manage multiple tasks efficiently.
• Capable of working independently while contributing positively within a team environment.
• Previous experience in the local insurance industry and / or knowledge of the healthcare sector will be considered an asset.

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

 Are you an ambitious individual who is keen to develop a career in the insurance industry? We are seeking to recruit a Motor Claims Officer within our Motor Claims Department.  

 

The main duties and responsibilities will include:

• Processing motor claims, collating detailed information and required documentation.
• Monitoring the progress of a claim and providing feedback to the customer.
• Processing surveys and bills related to the claims.
• Liaise with the team to determine liability and negotiate the terms of a claim.
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

 

The ideal candidate will:

• Have an advanced level of education.
• Possess a sense of responsibility, accountability, and ownership.
• Display excellent customer service skills.
• Be capable of communicating effectively in both English and Maltese.

 

Previous experience within the local insurance industry and knowledge of the automotive sector would be considered an asset.

The right applicant will be offered a high-quality working environment, career development and learning opportunities, summer reduced hours, and a familial culture.

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.