Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you a naturally curious and analytical individual who enjoys solving problems and improving the way businesses work? Do you have a passion for technology, process improvement and working with people to deliver meaningful change?

We are looking for a Business Analyst – Business Transformation to join our Information Technology team and play a key role in supporting the organisation's digital transformation journey. In this role, you will work closely with stakeholders across the business to understand operational needs, analyse business processes, identify opportunities for improvement and help deliver technology-enabled solutions that enhance efficiency and customer service. 

Key Responsibilities:

• Analyse business processes and identify opportunities for improvement and automation.
• Gather, document and validate business and functional requirements.
• Facilitate workshops and meetings with business stakeholders.
• Support Business Process Reengineering (BPR) and digital transformation initiatives.
• Act as the link between business users and technical teams throughout project lifecycles.
• Assist with User Acceptance Testing (UAT) and solution implementation.
• Develop business process documentation, functional specifications and user guides.
• Support organisational change by helping users adopt new systems and processes.

What we're looking for:

• A Diploma or Bachelor's Degree in Business, Information Systems, Computer Science, Insurance, Finance or a related discipline.
• Strong analytical, organisational and interpersonal skills.
• Excellent written and verbal communication skills.
• Familiarity with business process analysis and documentation.
• Good working knowledge of Microsoft Office applications.
• Familiarity with database structures and an operating knowledge of SQL.
• A willingness to learn, adapt and contribute to continuous improvement initiatives.

 Previous experience in a similar role, knowledge of the insurance or financial services industry, experience with enterprise business applications, and familiarity with Agile methodologies and business analysis tools will be considered an asset. 

Why join us?

 This is an excellent opportunity to join an organisation that is investing in technology, innovation and business transformation. You will work on a variety of exciting projects, collaborate with colleagues across the business, and play an active role in driving process improvement and digital transformation.

As a financially secure company with a people-first culture, we are committed to helping our people grow. We offer comprehensive training, ongoing learning and career development opportunities, a supportive and collaborative work environment, and a range of employee wellbeing benefits, including reduced summer working hours and staff discounts.

 Whether you are looking to build your experience or take the next step in your career, we would love to hear from you. Apply today!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you passionate about technology and enjoy helping people get the best from IT? Do you thrive on solving technical problems and delivering excellent customer service?

We are looking for an enthusiastic and customer-focused IT Support Officer to join our Information Technology team. This is an exciting opportunity to work in a modern IT environment where you will play a key role in supporting business operations, maintaining our IT infrastructure, and contributing to ongoing technology and cybersecurity initiatives.

Key Responsibilities:

• Providing timely and professional technical support to end users.
• Troubleshooting and resolving hardware, software and business application issues.
• Installing, configuring and maintaining desktop computers, laptops, mobile devices and peripherals.
• Supporting Microsoft 365, Active Directory and other corporate IT systems.
• Assisting with network, Wi-Fi and connectivity support.
• Maintaining accurate IT asset records and technical documentation.
• Supporting IT infrastructure upgrades, technology rollouts and digital transformation projects.
• Assisting with cybersecurity initiatives and ensuring compliance with IT security policies.
• Delivering user training and promoting best practices in the effective and secure use of technology.
• Contributing to the continuous improvement of IT services and customer experience.

What we're looking for:

• A Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field.
• Experience in an IT Support, Help Desk or Desktop Support role.
• Good knowledge of Microsoft Windows, Microsoft 365 and Active Directory.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• A customer-first attitude with a genuine desire to help others.
• The ability to prioritise tasks and work effectively under pressure.
• A proactive approach and willingness to learn new technologies.

Professional certifications such as Microsoft, CompTIA or ITIL Foundation will be considered an asset.

Why join us?

• Work with modern technologies in a dynamic business environment.
• Participate in exciting IT and digital transformation projects.
• Develop your technical skills through continuous learning and professional development.
• Be part of a collaborative team that values innovation, service excellence and continuous improvement.
• Make a real impact by helping colleagues work more efficiently through technology

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking to recruit an organised and detail-oriented individual to join our Personal Lines Underwriting team on a full-time basis. 

Key Responsibilities:

• Deliver a consistently high standard of customer service across all channels, including face-to-face, email, and telephone interactions.
• Provide clear, tailored advice to customers on personal lines insurance products and services, ensuring their needs are fully understood and met.
• Process insurance quotations, policies and renewals efficiently while maintaining service quality.
• Liaise confidently with third parties/intermediaries to provide support and resolve issues.
• Ensure accurate handling and secure maintenance of customer documentation in line with regulatory and company requirements.
• Provide guidance to junior team members and take initiative to resolve client concerns.
• Ensure full compliance with market conduct rules, risk management policies, and internal procedures.

What we're looking for:

• At least two years’ experience within the insurance industry.
• Strong sense of ownership, responsibility, and integrity.
• Confident in dealing with a wide range of customer profiles and situations.
• Excellent customer service and relationship-building skills.
• Clear and professional communication skills in both English and Maltese

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service. 

Key Responsibilities:

• Warmly greet and assist visitors, ensuring a professional and friendly first impression.
• Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.
• Resolve queries directly whenever possible by using available tools, information, and system access.
• Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.
• Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.

What We’re Looking For:

• Excellent communication and interpersonal skills, with a professional and customer-centric attitude.
• A minimum of an A-Level standard of education.
• Insurance-related qualifications or experience are considered a strong asset.
• Fluency in both written and spoken English and Maltese.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience in a customer-facing or digital customer service role is considered beneficial.

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta. 

We are seeking a motivated Branch Senior Officer to play a key role in supporting and strengthening our branch operations. This position offers the opportunity to combine customer engagement, sales leadership, and operational excellence within a dynamic insurance environment, with the flexibility to support multiple branches as business needs require.

Key Responsibilities:

• Deliver a consistently high standard of customer service across all channels, including face-to-face, email, and telephone interactions.
• Provide clear, tailored advice to customers on insurance products and services, ensuring their needs are fully understood and met.
• Drive sales performance through cross-selling, product education, and proactive customer engagement.
• Process insurance quotations, policies, renewals, and claims efficiently while maintaining service quality.
• Ensure accurate handling and secure maintenance of customer documentation in line with regulatory and company requirements.
• Promote and uphold quality assurance (QA) and customer experience (CX) standards within the branch.
• Ensure full compliance with market conduct rules, risk management policies, and internal procedures.

What we're looking for:

• At least two years’ experience within the insurance industry.
• Strong sense of ownership, responsibility, and integrity.
• Confident in dealing with a wide range of customer profiles and situations.
• Excellent customer service and relationship-building skills.
• Clear and professional communication skills in both English and Maltese

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you an experienced insurance professional who enjoys working independently, building strong customer relationships and taking ownership of results?

We’re looking for a Branch Manager to take responsibility for the day-to-day running and performance of one of our branches. This is a hands-on role suited to someone who is customer-focused, commercially minded and confident managing the full range of branch activities independently.

Key Responsibilities

• Take ownership of the day-to-day running and overall performance of the branch.
• Deliver an excellent and personalised service, advising customers on insurance products and solutions that meet their needs.
• Drive sales and business growth by identifying new opportunities and promoting and cross-selling the Company’s products.
• Build and maintain strong relationships with existing customers while actively developing new business.
• Issue policies, quotations and renewals, and support customers throughout the claims process.
• Ensure all documentation and branch activities are handled accurately and in line with regulatory requirements, internal procedures and quality standards.
• Monitor branch performance and contribute to sales forecasts and business planning.

What We’re Looking For

We’re looking for someone who:

• Holds a recognised insurance qualification.
• Has a minimum of five years’ experience within the insurance industry.
• Is comfortable working independently.
• Has a strong sense of responsibility, accountability and initiative.
• Is commercially minded, with a proactive approach to sales and business development.
• Has excellent customer service and relationship-building skills.
• Is organised, dependable and able to manage competing priorities effectively.
• Communicates confidently and professionally with different types of customers.
• Has excellent communication skills in both Maltese and English.

What Do We Offer?

• A supportive and people-focused working environment.
• Opportunities for professional growth, learning and career development.
• The autonomy and trust to take ownership of your branch.
• Summer reduced hours.
• A collaborative and familial company culture.
• The opportunity to play a direct role in growing the business and strengthening our relationship with customers.

Ready to take ownership of your next opportunity? Apply today and be part of our success story!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you customer-focused, organised and ready to build your career in insurance?

We’re looking for a Motor Claims Officer to join our team and support customers throughout the motor claims process. This is a varied role where you’ll handle claims from initial notification through to settlement, working with customers and colleagues to ensure each claim is managed efficiently and professionally.

Key Responsibilities

• Handle and process motor claims, ensuring all required information and documentation is accurately recorded.
• Guide customers through the claims process, providing clear and timely updates on the progress of their claim.
• Process surveys, bills and other documentation relating to motor claims.
• Work closely with colleagues to assess liability and support the fair and efficient settlement of claims.
• Ensure claims are handled in line with legal and regulatory requirements, internal procedures and the Company’s customer service standards.

What We’re Looking For

We’re looking for someone who:

• Has an advanced level of education.
• Is responsible, accountable and takes ownership of their work.
• Has excellent customer service and communication skills.
• Is organised, attentive to detail and able to manage multiple claims and priorities.
• Communicates confidently and effectively in both Maltese and English.
• Previous experience within the local insurance industry and/or knowledge of the automotive sector would be considered an asset.

What Do We Offer?

• Comprehensive training to help you develop and succeed in the role.
• A supportive, collaborative and people-focused working environment.
• Career development and continuous learning opportunities.
• Reduced summer working hours.
• Staff discounts and other employee wellness benefits.
• The opportunity to build your career within a financially strong and established insurance company.

Ready to take the next step in your career? Apply today and be part of our success story!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.