Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.

Key Responsibilities:

• Warmly greet and assist visitors, ensuring a professional and friendly first impression.
• Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.
• Resolve queries directly whenever possible by using available tools, information, and system access.
• Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.
• Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.

 

What We’re Looking For:

• Excellent communication and interpersonal skills, with a professional and customer-centric attitude.
• A minimum of an A-Level standard of education.
• Insurance-related qualifications or experience are considered a strong asset.
• Fluency in both written and spoken English and Maltese.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience in a customer-facing or digital customer service role is considered beneficial.

 

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

 

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta. 

We are seeking a motivated Branch Senior Officer to play a key role in supporting and strengthening our branch operations. This position offers the opportunity to combine customer engagement, sales leadership, and operational excellence within a dynamic insurance environment, with the flexibility to support multiple branches as business needs require.

Key Responsibilities:

• Deliver a consistently high standard of customer service across all channels, including face-to-face, email, and telephone interactions.
• Provide clear, tailored advice to customers on insurance products and services, ensuring their needs are fully understood and met.
• Drive sales performance through cross-selling, product education, and proactive customer engagement.
• Process insurance quotations, policies, renewals, and claims efficiently while maintaining service quality.
• Ensure accurate handling and secure maintenance of customer documentation in line with regulatory and company requirements.
• Promote and uphold quality assurance (QA) and customer experience (CX) standards within the branch.
• Ensure full compliance with market conduct rules, risk management policies, and internal procedures.

 

What we're looking for:

• At least two years’ experience within the insurance industry.
• Strong sense of ownership, responsibility, and integrity.
• Confident in dealing with a wide range of customer profiles and situations.
• Excellent customer service and relationship-building skills.
• Clear and professional communication skills in both English and Maltese

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

As part of our continued growth, we are seeking to recruit a Motor Underwriting Officer to join our team. The selected candidate will be based at our Head Office, playing an important role in delivering efficient underwriting and customer service.

Key responsibilities:

• Provide professional assistance to customers across multiple channels, including face-to-face interactions, email, and telephone.
• Respond to customer enquiries by clearly explaining motor insurance products, terms, and services.
• Obtain, review, and process customer documentation in line with underwriting and regulatory requirements.
• Issue motor insurance quotations, policies, and renewals accurately and efficiently
• Support day-to-day underwriting and administrative operations within the department
• Provide operational support to branches as required.

 

What we're looking for:

• A minimum of one year experience within the local insurance industry.
• An insurance-related qualification or currently pursuing a recognised certification will be considered an asset.

• Strong sense of responsibility, accountability, and integrity.
• Ability to deal confidently with a wide range of customer profiles.
• Excellent customer service and interpersonal skills.
• Clear and effective communication skills in both English and Maltese.

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are looking to recruit an organised and detail-oriented individual to join our Health Insurance team on a full-time basis.

Key responsibilities:

• Provide administrative support for the processing and assessment of health insurance applications and claims.
• Assist clients by handling queries and delivering a high standard of customer service.
• Support sales staff and other teams with health insurance-related queries and administration.
• Carry out day-to-day administrative duties, including data entry, issuing documentation, and general office support.
• Maintain accurate and up-to-date records in line with company procedures.

 

What we're looking for:

• Previous experience in an administrative or office-based role.
• A minimum of A’ Level standard of education or equivalent.
• Proficient in Microsoft Office applications, particularly Word, Outlook, and Excel.
• Fluent in written and spoken English and Maltese.
• Well organised, detail-oriented, and able to manage multiple tasks efficiently.
• Capable of working independently while contributing positively within a team environment.
• Previous experience in the local insurance industry and / or knowledge of the healthcare sector will be considered an asset.

 

Why join us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our customer-facing team as a Motor Claims Officer. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.

Key Responsibilities:

• Processing motor claims, collating detailed information and required documentation.
• Monitoring the progress of a claim and providing feedback to the customer.
• Processing surveys and bills related to the claims.
• Liaise with the team to determine liability and negotiate the terms of a claim.
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

 

What We’re Looking For:

• Have an advanced level of education.
• Possess a sense of responsibility, accountability, and ownership.
• Display excellent customer service skills.
• Be capable of communicating effectively in both English and Maltese.
• Experience within the local insurance industry and knowledge of the automotive sector is considered beneficial.

 

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

To Apply

If you are interested in being considered for this post, please send us a covering letter and a CV, including a contact phone number.