Customer Satisfaction 

 

 

Elmo Insurance Limited is committed to provide You with the highest level of service. However if You are not satisfied with Our services, please refer the matter to Our Complaints Officer at: 

 

Elmo Insurance Limited 

Abate Rigord Street 

Ta’ Xbiex 

XBX 1111 

Malta 

 

Telephone: 00356 2343 0000 

E-Mail: complaints@elmoinsurance.com 

 

Your complaints will be acknowledged by Our Complaints Officer and a response will be sent to You within a maximum time period of fifteen working days. 

 

In the event that Your complaint remains unresolved, You may write to: 

 

The Office of the Arbiter for Financial Services 

First Floor 

St Calcedonius Street 

Floriana 

FRN 5130 

Malta 

 

Freephone: 80072366 

Telephone: 00356 2124 9245 

 

You can also download a complaint form from: www.financialarbiter.org.mt. This is without prejudice to any other judicial action which You may wish to resort to. 

 

You may also seek assistance from the Malta Insurance Association with whom this company is affiliated.