Complaints Procedure
Customer Satisfaction
Elmo Insurance Limited is committed to provide You with the highest level of service. However if You are not satisfied with Our services, please refer the matter to Our Complaints Officer at:
Elmo Insurance Limited
Abate Rigord Street
Ta’ Xbiex
XBX 1111
Malta
Telephone: 00356 2343 0000
E-Mail: complaints@elmoinsurance.com
Your complaints will be acknowledged by Our Complaints Officer and a response will be sent to You within a maximum time period of fifteen working days.
In the event that Your complaint remains unresolved, You may write to:
The Office of the Arbiter for Financial Services
First Floor
St Calcedonius Street
Floriana
FRN 5130
Malta
Freephone: 80072366
Telephone: 00356 2124 9245
You can also download a complaint form from: www.financialarbiter.org.mt. This is without prejudice to any other judicial action which You may wish to resort to.
You may also seek assistance from the Malta Insurance Association with whom this company is affiliated.